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Return Policy

Last updated November 10, 2021
 

If you are not completely satisfied with your purchase, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
 
RETURNS
 
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
 
RETURN PROCESS
 
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
 
Sound Bikes & Kayaks
Attn: Returns
RMA #
120 East Front Street  
Port Angeles, WA 98362  
United States  
 
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 
 
REFUNDS
 
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
 
EXCEPTIONS    
 
The following items cannot be returned or exchanged:
 
     ●     Bikes   
     ●     Kayaks   
     ●     Climbing Equipment   
     ●     Safety Related Equipment   
 
 
 
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 
 
Please Note
      
     ●     Sale items are FINAL SALE and cannot be returned.        
     ●     Equipment that has been used and clothing that has been worn is not eligible for return unless the manufacturer guarantees the product.   
 
QUESTIONS
 
If you have any questions concerning our return policy, please contact us at:
(360) 457-1240 
[email protected]